Privacy Policy

This Privacy Policy describes how Sovira ("Site", "we", "our", or "us") collects, uses, and discloses your personal information when you visit or use our services at sovira.uk (the "Site"), or communicate with us in any other way. For the purposes of this Privacy Policy, "you" and "your" mean you as a user of our Services, whether you are a customer, site visitor, or other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information from various sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide our services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or third parties.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or could be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide to us directly may include:

• Basic contact data, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, and security questions.
• Purchase information, including the items you view, add to the cart, or add to your wishlist.
• Customer support information, including any details you choose to include in communications with us.

Information We Collect via Cookies

We automatically collect certain information about your interaction with the Site ("Usage Data"). To do so, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, your device, browser, network, and IP address, among others.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide services, process your payments, fulfill orders, send notifications, and facilitate returns or exchanges.
• Marketing and Advertising: We use your personal information to send marketing, advertising, and promotional communications via email, SMS, or mail.
• Security and Fraud Prevention: We use your personal information to detect and prevent fraudulent or malicious activities and to secure the Site.
• Communication with You: We use your personal information to provide customer support and improve our services.

Cookies

We use cookies to enhance the user experience on our Site. You can manage cookie settings in your browser, but disabling them may impact some functionalities on the Site.

How We Disclose Your Personal Information

We may disclose your personal information to third parties in certain circumstances, such as:

• With service providers who perform services on our behalf (e.g., payment processors, customer support, etc.).
• To business and marketing partners.
• To comply with legal obligations or respond to legal requests.

Third-Party Sites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these sites, and we recommend reviewing the privacy policies of each site.

Children's Data

We do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided personal information, please contact us so we can delete it.

Security and Retention of Your Information

While we take security measures, we cannot guarantee absolute security. The retention of personal information depends on ongoing use or legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information. You can exercise your rights by contacting us.

Complaints

If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied with our response, you may contact the relevant data protection authority.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please contact us at: support@sovira.uk.

This Privacy Policy was last updated on [date].